Frequently Asked Questions (FAQ)
1. How can I book an appointment1. How can I book an appointment?
You can book an appointment online through our website, via WhatsApp, Facebook Messenger, or by calling us directly. We’ve made it easy for you to schedule your beauty treatments whenever it’s convenient.
2. Is there a deposit required to book an appointment?
Yes, we require a small deposit between £5 and £25 at the time of booking. The remaining balance can be paid in the shop after your service.
3. What payment methods do you accept?
We accept card payments, cash, and mobile payments, including Apple Pay and Google Pay.
4. What services do you offer at Lorellin Hair & Beauty?
We offer a wide range of hair services including braids, cornrows, Dutch plaits, loc maintenance, hair treatments, and more. Additionally, we provide nail services, from simple manicures to intricate nail art.
5. Can I pay the deposit online?
Yes, when booking online or via messaging, you can securely pay the deposit upfront. The remaining amount will be paid at the shop.
6. Do I need to bring anything for my appointment?
You don’t need to bring anything specific. We provide all the necessary tools and products to ensure a comfortable and professional service.
7. Can I bring my child to the salon?
Yes, we are child-friendly. We even offer free sweets for children while you enjoy your beauty services.
8. What if I need to reschedule or cancel my appointment?
You can reschedule or cancel your appointment by contacting us through the same method you booked with—online, WhatsApp, Facebook Messenger, or phone. Please try to give us as much notice as possible to avoid cancellation fees.
9. Do you offer any refreshments?
Absolutely! We provide complimentary coffee, water, snacks, and even sweets for children while you are in the salon.
10. Do you offer hair treatments for natural hair?
Yes, we specialize in natural hair services, including loc maintenance, braiding, cornrows, and various treatments designed to promote healthy, natural hair.
11. Can I book a hair and nail appointment together?
Yes, you can book multiple services in one visit. Just let us know when scheduling your appointment, and we’ll ensure enough time is allocated for both your hair and nail treatments.
12. What types of nails do you offer?
We offer a variety of nail services, including acrylics, gel nails, nail art, manicures, and pedicures. You can choose from classic styles or opt for more creative, custom designs.
13. How long do braids typically last?
Braids can last anywhere from 4 to 8 weeks depending on the style, your hair type, and how well you maintain them.
14. Do you offer hair extensions?
Yes, we provide services such as micro/nano ring extensions (fitting only) and more. Consult with our team to see which option is best for your hair goals.
15. How should I prepare for a braiding appointment?
We recommend washing and detangling your hair before your braiding appointment. If you need assistance, we can do this for you as part of our services.
16. What nail art designs can I request?
You can request anything from minimalistic designs to bold, colorful patterns. We offer glitter, ombré, hand-painted designs, and more. Our nail technicians can also work from any reference images you provide.
17. Do you offer loc maintenance?
Yes, we offer loc retwisting, loc detox, and other treatments to keep your locs healthy and fresh.
18. Can I bring in a picture of a hairstyle or nail design I like?
Absolutely! We encourage clients to bring in inspiration photos, and we’ll do our best to replicate or customize the look for you.
19. What’s the difference between cornrows and Dutch plaits?
Cornrows are braids that sit tight to the scalp in straight or creative patterns, while Dutch plaits are similar but slightly raised off the scalp, giving them a 3D effect.
20. How do I maintain my nails after an appointment?
To extend the life of your nails, avoid using them as tools and moisturize your cuticles regularly. For gel or acrylic nails, we recommend refills every 2-3 weeks.
21. What if I’m running late for my appointment?
Please give us a call if you’re running late. We’ll do our best to accommodate you, but we may need to reschedule if the delay affects other clients.
22. Can I choose my nail color or bring my own polish?
Yes, you can choose from a wide variety of colors in our salon, or you’re welcome to bring your own polish if you have a specific shade you prefer.
23. Do you offer services for special events like weddings?
Yes, we provide bridal hair and nail services, as well as styling for other special occasions. Contact us in advance to discuss your needs and secure your booking.
24. Can I book a consultation before my hair appointment?
Yes, we offer free consultations to discuss your hair goals, assess your hair type, and recommend the best styles or treatments.
25. Do you provide hair treatments for dry or damaged hair?
Yes, we offer a range of treatments designed to nourish and repair dry or damaged hair, including deep conditioning and hair masks.
26. Do you offer kid-friendly hair services?
Yes, we offer hairstyles for children under 5, including simple cornrows, braids, and more.
27. What if I have sensitive skin or scalp issues?
Please let us know during your consultation or booking if you have sensitive skin or scalp concerns. We use gentle, high-quality products, but we can also recommend treatments tailored to your needs.
28. How often should I come in for loc maintenance?
We recommend loc maintenance every 4-6 weeks to keep your locs neat and healthy.
29. Can I add extra length to my braids or cornrows?
Yes, you can add extensions for extra length to both braids and cornrows. Discuss your preferences with your stylist during the appointment.
30. What if I’m not satisfied with my service?
Your satisfaction is our priority. If you’re not happy with your service, please let us know before you leave the shop, and we’ll do our best to address your concerns.