Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Lorellin Ltd, the owner and provider of this Website. Lorellin Ltd takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website, bookings, and any related services provided.

This Privacy Policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this Privacy Policy carefully.

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:

In this Privacy Policy, unless the context requires a different interpretation:

• The singular includes the plural and vice versa.
• References to sub-clauses, clauses, schedules, or appendices are to sub-clauses, clauses, schedules, or appendices of this Privacy Policy.
• A reference to a person includes firms, companies, government entities, trusts, and partnerships.
• “Including” is understood to mean “including without limitation.”
• Reference to any statutory provision includes any modification or amendment of it.
• The headings and sub-headings do not form part of this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies only to the actions of Lorellin Ltd and Users with respect to this Website and related services. It does not extend to any third-party websites that can be accessed from this Website, including but not limited to any social media platforms we may link to.

For purposes of the applicable Data Protection Laws, Lorellin Ltd is the “data controller.” This means that Lorellin Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, including personal Data, from you:

• Name.
• Gender.
• Contact information such as email addresses and telephone numbers.
• Demographic information such as postcode, preferences, and interests.
• Financial information such as credit/debit card details (processed securely through approved payment providers).
• A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).
• Booking information, including appointment details, preferences, and associated communications.

How We Collect Data

Data That Is Given to Us by You

Lorellin Ltd will collect your Data in a number of ways, including but not limited to:

• When you contact us through the Website, by telephone, post, email, or other means.
• When you register an account with us to access products or services.
• When you complete surveys or feedback forms.
• When you book services through our Website, WhatsApp, Messenger, or other approved platforms.
• When you make payments through our secure payment system (https://payments.lorellin.uk/).

Data That Is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website, such as your IP address, date, times, frequency of access, and interaction with Website content.
• We use cookies in line with your browser’s cookie settings. For more information, see the section below on Cookies.

Our Use of Data

We use your Data to provide the best possible service, specifically for:

• Internal record-keeping.
• Improving our products and services.
• Processing bookings, payments, and associated transactions.
• Sending marketing materials or promotions (only with your consent).
• Contacting you for market research purposes.
• Personalizing and updating Website content.

We may use your Data where necessary for legitimate business interests. You have the right to object to this processing (see “Your Rights” below).

Marketing Communications

We may send you marketing communications:

• With your consent (opt-in or soft opt-in).
• Soft opt-in consent applies when you have previously engaged with us, e.g., requesting details about a service. Under this type of consent, we will assume your consent unless you opt out.
• For all other marketing communications, explicit opt-in consent is required.

You can withdraw your consent for marketing communications at any time. See “Your Rights” below for details.

Who We Share Data With

We may share your Data with the following:

1. Employees and Professional Advisors: To ensure efficient appointment management and service delivery.
2. Third-Party Service Providers: Including payment processors (e.g., Stripe) for secure online payments via https://payments.lorellin.uk/.
3. Marketing and Analytics Providers: For improving customer experiences and tailoring promotional efforts.

We ensure that all third parties handle your Data in accordance with this Privacy Policy and applicable laws.

Keeping Data Secure

We take technical and organizational measures to protect your Data:

• Access to your account is controlled by a secure username and password.
• Payment details are encrypted using SSL technology (indicated by a lock icon in your browser).
• Servers are monitored for unauthorized access or vulnerabilities.

If you suspect unauthorized access to your Data, contact us immediately at admin@lorellin.uk.

Data Retention

We will retain your Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Backup and archival media may store Data for regulatory or legal purposes.

Your Rights

You have the following rights regarding your Data:

• Right to Access: Request copies of the Data we hold about you.
• Right to Correction: Have inaccurate or incomplete Data rectified.
• Right to Erasure: Request deletion of your Data (subject to legal obligations).
• Right to Restrict Processing: Limit how we use your Data.
• Right to Data Portability: Request your Data in a portable format.
• Right to Object: Object to processing your Data for legitimate interests.

To exercise your rights, email us at admin@lorellin.uk. If you are not satisfied with how we handle your request, you may contact the UK Information Commissioner’s Office (ICO) via https://ico.org.uk/.

Cookies

Cookies are used to enhance your experience on our Website. Types of cookies include:

1. Strictly Necessary Cookies: Essential for Website functionality.
2. Performance Cookies: Measure how you interact with Website content.
3. Functionality Cookies: Remember your preferences, such as language settings.

You can manage your cookie preferences through your browser settings or by visiting our Cookie Preferences Banner.

Changes to This Privacy Policy

Lorellin Ltd reserves the right to update this Privacy Policy as needed. Changes will be posted on this page, and significant updates may be communicated via email. Continued use of our Website indicates acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your Data, please contact us:

• Email: admin@lorellin.uk
• Phone: 0190 225 90 96

Effective Date: 01 May 2024.

Last Updated: 19/01/2025