Terms and Conditions

Introduction

Welcome to Lorellin Ltd (hereafter referred to as “Lorellin,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern the purchase of services and goods provided by Lorellin Ltd and the use of our facilities, including participation in our Lorellin Loyalty Lounge subscription program. By placing an order, booking an appointment, or subscribing to our services, you acknowledge and agree to be bound by these Terms.

This agreement establishes a legally enforceable relationship between Lorellin and you (“the Customer”), so it is imperative that you review these Terms carefully. If there is anything you do not understand, or if you have questions, please contact us directly at 0190 225 90 96 or via email at bilston@lorellin.uk.

For your convenience and clarity, the Terms have been structured to address all aspects of our service offerings and the contractual obligations of both parties.

Application

These Terms apply to all transactions between Lorellin Ltd, a company registered in England and Wales under company number 15467401, with its registered office located at 72A Daisy Street, Bilston, WV14 8QQ, and you as the Customer. These Terms supersede any prior agreements or understandings unless expressly stated otherwise in writing. By placing an order or booking a service, you agree to adhere to these Terms.

These Terms govern:

The provision of services at our premises or a specified delivery location.
The sale and delivery of any goods associated with our services.
Subscription-based offerings such as the Lorellin Loyalty Lounge.

Lorellin reserves the right to amend these Terms at any time. Notification of changes will be communicated via email or published on our website. Your continued engagement with Lorellin following amendments constitutes acceptance of the revised Terms.

Interpretation

For the purpose of these Terms:

Consumer: An individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Contract: A legally binding agreement between you (the Customer) and Lorellin Ltd for the supply of services or goods.
Delivery Location: The agreed premises where services or goods are to be delivered.
Goods: Products provided by Lorellin as part of our services.
Order: A confirmed request from the Customer for goods or services as detailed in our written or electronic confirmation.
Services: All services offered by Lorellin, including but not limited to hair, beauty, and nail treatments.

Services

Description of Services

All descriptions of services and goods, whether presented on our website, brochures, advertisements, or catalogues, are intended for illustrative purposes. While we strive for accuracy, minor variations in color, size, or other details may occur.

Where services or goods are customized to your specific requirements, it is your responsibility to ensure that all information or specifications provided are accurate. Lorellin accepts no liability for inaccuracies resulting from incorrect or incomplete information provided by you.

Availability

All services are subject to availability. During peak periods, appointments may need to be booked well in advance to secure your preferred time slots. We reserve the right to decline any booking or modify service offerings to comply with applicable laws or safety regulations. Any necessary changes will be communicated promptly.

Modifications and Compliance

Lorellin reserves the right to make reasonable adjustments to services or goods to ensure compliance with any applicable health, safety, or regulatory standards. Any such modifications will not materially affect the nature or quality of the services provided.

Customer Responsibilities

As the Customer, you are expected to:

Cooperate with Lorellin in all matters related to the provision of services.
Provide accurate and complete information to enable us to fulfill your booking or order.
Ensure timely access to any premises under your control if required for service delivery.
Secure any necessary permissions, licenses, or consents for services conducted at your premises.

Failure to fulfill these responsibilities may result in:

Suspension of services until issues are resolved.
Termination of the contract with immediate effect if non-compliance persists.

Any resulting delays, costs, or losses incurred by Lorellin due to your failure to meet these obligations will be your responsibility.

Complaints and Service Guarantees

Complaints Period

Any complaints regarding the quality of our services must be reported within 48 hours of the appointment. Complaints submitted outside this timeframe will not be accepted.

Service-Related Issues

If an issue arises within 48 hours, Lorellin will offer to resolve the issue at no additional cost.
For complaints made after 48 hours but within one week, Lorellin may review the matter at its discretion and determine whether remedial action is warranted.
Complaints raised after one week will not be eligible for resolution under our guarantee policy.

Examples

Nail Services: If a nail falls off within 48 hours of the appointment, it will be repaired free of charge. After one week, repairs will be chargeable.
Hair Services: If hair color fades or deteriorates significantly within 48 hours, a complimentary touch-up will be offered. Issues beyond one week will not be considered.

Basis of Sale

All advertisements, brochures, and quotations are intended as an invitation to treat and do not constitute a contractual offer. Lorellin reserves the right to decline any order or booking.

A contract is formed when:

Lorellin confirms your order or booking in writing or electronically (e.g., via email or SMS).
Services or goods are delivered to you.

Any changes to the contract, including adjustments to fees, service descriptions, or other terms, must be agreed upon by both parties in writing.

Fees and Payment

General Fees

The fees for services, goods, and any additional charges will be detailed in our price list or communicated during booking. Lorellin Ltd is not VAT registered, so no VAT will be charged.

Deposit Policy

A non-refundable deposit of between £5 and £40 is required to secure your booking. This deposit will be deducted from the final amount payable at your appointment.

Payment Methods

Payment for services is due upon completion at our premises unless otherwise agreed in writing.
Staff may request payment over the phone or send a secure payment link via approved channels such as Messenger or WhatsApp.
All online payments must be made exclusively through https://payments.lorellin.uk/ to ensure security.

Safety Notice

Verify that any payment link originates from Lorellin Ltd before proceeding.
If you suspect fraudulent activity, contact us immediately.
Lorellin accepts no liability for losses incurred through payments made outside our approved systems.

Appointment Policies

Late Arrivals

Customers arriving more than 20 minutes late for their appointment will have their booking canceled, and the deposit forfeited.

No-Show Policy

Customers who fail to show up for three or more appointments without prior cancellation will be restricted from booking future services.

Cancellations

Appointments must be canceled at least 24 hours in advance to retain the deposit for future use. Deposits will not be refunded under any circumstances.

Delivery of Services

Lorellin will provide services and goods at the agreed Delivery Location within the specified timeframe. If no timeframe is specified, services will be delivered within a reasonable period.

Risk and Title

Risk of damage or loss passes to you upon delivery of goods or commencement of services.
Ownership of goods transfers to you only upon receipt of full payment.

Lorellin Loyalty Lounge

Subscription Overview

The Lorellin Loyalty Lounge offers subscription-based benefits to Customers. By subscribing, you agree to these specific terms:

1. Subscription Details

Subscription fees vary based on the selected package and are billed monthly.
Benefits apply only during the active subscription period and include services as outlined in the package.

2. Pre-Booking Requirement

All visits must be pre-booked through approved channels, including our website, Messenger, or WhatsApp.
Walk-ins are excluded from subscription benefits and will require separate payment.

3. Deposit-Free Booking

Subscribers are exempt from paying deposits for bookings made during their subscription period.

4. Identification and Non-Transferability

Subscriptions are personal and non-transferable. A valid photo ID may be required at each appointment to verify your identity.

5. Price Adjustments

Subscription prices may change with a minimum of 14 days’ notice. Changes will take effect at the start of the next billing cycle.

6. Cancellation and Refunds

Subscribers may cancel at any time, with benefits continuing until the end of the paid billing cycle.
Subscription fees are non-refundable, even if services are unused during the subscription period.

7. Service Availability

Benefits are subject to staff and resource availability. Subscribers are encouraged to book early, especially during peak periods.

Privacy

Lorellin Ltd complies with the General Data Protection Regulation (GDPR). Personal data collected will be used solely for purposes related to service delivery, billing, and marketing communications (if consent is provided). For more information, refer to our Privacy Policy available on our website.

Intellectual Property

Lorellin® is a registered trademark. Unauthorized use of the Lorellin name, logo, or branding materials is strictly prohibited and may result in legal action.

Circumstances Beyond Control

Neither party will be held liable for failure to fulfill obligations due to events beyond reasonable control, including natural disasters, strikes, or government restrictions. Obligations will resume once conditions permit.

Excluding Liability

Lorellin does not exclude liability for:

Fraud or fraudulent misrepresentation.
Death or personal injury caused by negligence.
Breach of statutory rights.

However, we are not liable for:

Losses not reasonably foreseeable at the time of contract formation.
Business-related losses incurred as a Consumer.

By engaging with Lorellin Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions. For further assistance, contact us via phone or email.

Terms and Conditions

Introduction

These Terms and Conditions govern the purchase of services and goods from us, Lorellin Ltd. By placing an order with us, you agree to be bound by these Terms and Conditions. As we can accept your order and create a legally enforceable agreement without further reference to you, it is important that you read these Terms and Conditions carefully to ensure they contain everything you want and nothing that you do not agree with. If you have any questions or uncertainties, please contact us at 0190 225 90 96.

Application

These Terms and Conditions apply to the purchase of services and goods by you (the Customer). Lorellin Ltd, a company registered in England and Wales under company number 15467401, with its registered office at 72A Daisy Street, Bilston, WV14 8QQ, will be referred to as the Supplier, we, or us.

These are the terms on which we supply all services to you. By ordering any services from us, you agree to be bound by these Terms and Conditions.

Interpretation

Consumer: An individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Contract: The legally binding agreement between you and us for the supply of services.
Delivery Location: The Supplier’s premises or another location where the services are to be supplied, as specified in the order.
Goods: Any goods supplied by us as part of the services, as described in the order.
Order: The Customer’s order for services as outlined in their written acceptance of the Supplier’s quotation.
Services: The services, including any goods, described in the order.

Services

The description of the services and any goods is provided on our website, catalogues, brochures, or other advertisements. Please note that any descriptions are for illustrative purposes only, and minor discrepancies in size or color may occur.

If services or goods are made to your special requirements, it is your responsibility to ensure that all information or specifications provided are accurate. All services are subject to availability. We reserve the right to make necessary changes to services to comply with any applicable laws or safety requirements, and you will be notified of such changes.

Customer Responsibilities

As the Customer, you are required to:

Cooperate with us in all matters relating to the services.
Provide us and our authorized employees or representatives with access to any premises under your control as required for performing the services.
Provide all necessary information to perform the services.
Obtain any necessary licenses and consents, unless otherwise agreed.

Failure to comply with these responsibilities may result in us suspending the services until you remedy the issue. If you fail to remedy the issue following our request, we may terminate the contract with immediate effect by providing written notice.

Complaints and Service Guarantees

Complaint Period: Any complaints regarding the services provided must be raised within 48 hours of the appointment. Complaints submitted after this 48-hour period will not be considered our responsibility.
Service-Related Issues: If an issue arises within 48 hours of the appointment, the salon will offer to fix the issue at no additional cost.
Review of Issues: Issues arising after 48 hours but within one week of the appointment may be reviewed at our discretion. We reserve the right to determine whether the issue is our responsibility.
No Liability Beyond One Week: Any issues occurring more than one week after the service appointment will not be considered our fault and will not be eligible for free repairs or adjustments.

Examples:

Nail Services: If a nail falls off within 48 hours, we will fix it at no additional cost. If it falls off after one week, we are not responsible for free repairs.
Hair Services: If hair color fades significantly within 48 hours, we will offer a touch-up at no additional cost. Issues arising after one week will not be considered our responsibility.

Basis of Sale

The description of the services and any goods in our advertisements does not constitute a contractual offer to sell those services or goods. We reserve the right to reject any order, though we will try to inform you of the reason without delay.

A contract will only be formed once we send an email confirming that your order has been accepted or, if earlier, upon delivery of the services. Any quotations or estimates provided are valid for one day unless we withdraw them earlier.

No variations to the contract regarding the description of the services, fees, or otherwise can be made unless both the Customer and the Supplier agree to the variation in writing.

These Terms and Conditions apply only to contracts entered into by you as a Consumer and for contracts made at the Supplier’s business premises. If the contract does not fit this description, please inform us so we can provide you with a more appropriate contract that may offer you additional rights, such as cancellation rights under consumer protection law.

Fees and Payment

The fees for services, prices of goods (if not included in the fees), and any additional charges will be as set out in our current price list at the time of your order or as agreed in writing.
Note: Lorellin Ltd is not VAT registered, so VAT is not applicable to our charges.
Payment for services must be completed at the salon during your visit. When booking an appointment, a non-refundable deposit ranging from £5 to £30 is required to secure your slot. This deposit will be deducted from your final payment at the time of your appointment.

Appointment Policies

Deposits: A non-refundable deposit between £5 and £30 is required when booking an appointment. This deposit will be deducted from the final price of your services.
Late Arrivals: If you are more than 20 minutes late for your appointment, it will be automatically canceled.
No-Show Policy: If you fail to show up for three or more appointments without prior cancellation, you will no longer be allowed to book future appointments with us.

Delivery

We will deliver the services, including any goods, to the delivery location within the agreed period or within a reasonable time if no period is agreed. If we fail to deliver the services on time, you may request a reduction in fees, up to the full amount paid.

If the goods are delivered late, you may treat the contract as ended and request a full refund. If you do not end the contract but choose to cancel or reject the goods, we will refund all payments and arrange for the return of the goods at our expense.

If we suffer a shortage of stock or other genuine and fair reasons, we may deliver the goods in installments. We will inform you if this occurs, and you will not be liable for extra charges.

The goods become your responsibility upon delivery. We recommend you examine the goods before accepting them.

Risk and Title

Risk of damage to or loss of goods passes to you upon delivery. You do not own the goods until we receive full payment. If payment is overdue, we reserve the right to cancel any delivery and reclaim the goods.

Withdrawal and Cancellation

You may withdraw your order before the contract is made without incurring any liability. You may cancel the contract for any goods not made to your special requirements within one calendar day of entering the contract. If you cancel, you must return the goods in undamaged condition at your own expense. We will refund the price paid for those goods and services, excluding any delivery charges.

This right does not affect your statutory rights concerning defective goods or services.

Conformity

We are legally obligated to supply goods that conform to the contract. The goods must be of satisfactory quality, fit for the purpose, and match their description. It is not a failure to conform if the issue originates from your materials.

We will supply the services with reasonable skill and care. If any statements or writings made by us or on our behalf influenced your decision to enter the contract, they form part of the contract unless explicitly qualified or agreed otherwise.

Duration, Termination, and Suspension

The contract continues until the services are fully performed. Either party may terminate or suspend the contract by written notice if the other party commits a serious breach that cannot be fixed or is not fixed within 30 days of notice or is subject to bankruptcy or liquidation.

Upon termination, any remaining rights and liabilities will not be affected.

Privacy

We respect your privacy and comply with the General Data Protection Regulation (GDPR). These Terms and Conditions should be read alongside our Privacy Policy and Cookies Policy. As a Data Controller, we will only process your personal data for the purposes identified at the time of collection, respecting your rights and ensuring data security.

For any data privacy inquiries or complaints, please email bilston@lorellin.uk

Successors and Our Sub-contractors

Both parties may transfer the benefits of this contract to another party. We remain liable for the acts of any sub-contractors we employ to perform our duties.

Circumstances Beyond the Control of Either Party

If a party is unable to fulfill its obligations due to circumstances beyond its control, it will notify the other party as soon as reasonably practicable. Obligations will be suspended as far as reasonable, and the party will not be liable for failure to meet those obligations.

Excluding Liability

We do not exclude liability for fraud, death, personal injury caused by negligence, or any breach of our legal obligations. However, we are not liable for losses not reasonably foreseeable at the time of the contract or for business-related losses, as we assume you are not purchasing services or goods primarily for business purposes.

*By placing an order or booking an appointment with us, you confirm that you have read, understood, and agree to these Terms and Conditions.

Lorellin Loyalty Lounge

Welcome to the Lorellin Loyalty Lounge. By subscribing to our Loyalty Lounge, you agree to the following terms and conditions. Please read them carefully, as they govern the use of your subscription benefits. These terms are designed to ensure a fair and transparent experience for all subscribers.

1. Subscription Details

The subscription fee corresponds to the selected package and grants access to the specified services outlined in the package.
Subscribers may choose from services included in their package, subject to availability and the terms of their subscription.
The subscription fee is charged on a monthly basis and grants benefits only during the active subscription period.

2. Pre-Booking Requirement

All visits must be pre-booked through our website or approved booking channels (e.g., WhatsApp, Facebook Messenger, or phone).
Walk-ins are NOT INCLUDED in the subscription offer and will require separate payment.
Bookings are subject to the availability of staff and time slots. Peak periods may require early planning to secure an appointment.

3. Deposit-Free Booking

Subscribers are exempt from the standard booking deposit required for non-subscribers while their subscription remains active.
Non-subscribers or subscribers with inactive accounts will be required to pay the deposit.

4. Non-Transferability and Identification

The subscription is personal and non-transferable, meaning it is linked exclusively to the subscriber.
A valid photo ID must be presented at each appointment to verify the subscriber’s identity. Failure to provide identification may result in denied access to subscription benefits.

5. Cancellations and No-Shows

Cancellations must be made at least 24 hours in advance through the designated booking channels.
Repeated no-shows, late cancellations, or consistent misuse of the subscription benefits may result in the suspension or termination of the subscription without refund.
Lorellin reserves the right to assess individual cases for exceptions but does not guarantee flexibility.

6. Price Changes

The subscription price is subject to change at Lorellin’s discretion.
Subscribers will receive a minimum of 14 days’ notice before any price adjustment, which will apply starting from the next billing cycle.
Subscribers who do not agree to the updated price may cancel their subscription prior to the start of the next cycle.

7. Refund Policy

The subscription fee is non-refundable, regardless of the level of service usage during the subscription period.
No partial refunds will be issued for mid-month cancellations or unused services.

8. Termination of Subscription

Subscribers may cancel their subscription at any time. Benefits will continue until the end of the paid billing cycle.
Lorellin reserves the right to suspend or terminate subscriptions for the following reasons:
- Breach of these terms and conditions.
- Misuse or abuse of subscription benefits.
- Inappropriate behavior toward staff or other customers.

9. Service Availability

Services are subject to staff and resource availability. During busy periods, subscribers are encouraged to book well in advance to secure their preferred time slots.
Lorellin cannot guarantee availability for last-minute or short-notice bookings.

10. Amendments to Terms and Conditions

Lorellin reserves the right to amend these terms and conditions at any time.
Any changes will be communicated via email or the Lorellin website. Continued use of the subscription after changes are made constitutes acceptance of the updated terms.

11. General Terms

The subscription applies only to services within the scope of the selected package. Additional services outside the package may incur extra charges.
Lorellin is not liable for any loss, damage, or inconvenience caused by the unavailability of services due to unforeseen circumstances.

By subscribing to the Lorellin Loyalty Lounge, you acknowledge and accept these terms and conditions. For questions or assistance, please contact us directly via our website or customer support channels.

Intellectual Property

Lorellin® is a registered trademark. The use of the “Lorellin” name, without express written consent, is strictly prohibited. This trademark applies solely to the name Lorellin®. Unauthorized use or infringement of this trademark may result in legal action.

Last Update: 19/01/2025