Terms and Conditions

Introduction

These Terms and Conditions govern the purchase of services and goods from us, Lorellin Ltd. By placing an order with us, you agree to be bound by these Terms and Conditions. As we can accept your order and create a legally enforceable agreement without further reference to you, it is important that you read these Terms and Conditions carefully to ensure they contain everything you want and nothing that you do not agree with. If you have any questions or uncertainties, please contact us at 0190 225 90 96.

Application

These Terms and Conditions apply to the purchase of services and goods by you (the Customer). Lorellin Ltd, a company registered in England and Wales under company number 15467401, with its registered office at 72A Daisy Street, Bilston, WV14 8QQ, will be referred to as the Supplier, we, or us.

These are the terms on which we supply all services to you. By ordering any services from us, you agree to be bound by these Terms and Conditions.

Interpretation

Consumer: An individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Contract: The legally binding agreement between you and us for the supply of services.
Delivery Location: The Supplier’s premises or another location where the services are to be supplied, as specified in the order.
Goods: Any goods supplied by us as part of the services, as described in the order.
Order: The Customer’s order for services as outlined in their written acceptance of the Supplier’s quotation.
Services: The services, including any goods, described in the order.

Services

The description of the services and any goods is provided on our website, catalogues, brochures, or other advertisements. Please note that any descriptions are for illustrative purposes only, and minor discrepancies in size or color may occur.

If services or goods are made to your special requirements, it is your responsibility to ensure that all information or specifications provided are accurate. All services are subject to availability. We reserve the right to make necessary changes to services to comply with any applicable laws or safety requirements, and you will be notified of such changes.

Customer Responsibilities

As the Customer, you are required to:

Cooperate with us in all matters relating to the services.
Provide us and our authorized employees or representatives with access to any premises under your control as required for performing the services.
Provide all necessary information to perform the services.
Obtain any necessary licenses and consents, unless otherwise agreed.

Failure to comply with these responsibilities may result in us suspending the services until you remedy the issue. If you fail to remedy the issue following our request, we may terminate the contract with immediate effect by providing written notice.

Complaints and Service Guarantees

Complaint Period: Any complaints regarding the services provided must be raised within 48 hours of the appointment. Complaints submitted after this 48-hour period will not be considered our responsibility.
Service-Related Issues: If an issue arises within 48 hours of the appointment, the salon will offer to fix the issue at no additional cost.
Review of Issues: Issues arising after 48 hours but within one week of the appointment may be reviewed at our discretion. We reserve the right to determine whether the issue is our responsibility.
No Liability Beyond One Week: Any issues occurring more than one week after the service appointment will not be considered our fault and will not be eligible for free repairs or adjustments.

Examples:

Nail Services: If a nail falls off within 48 hours, we will fix it at no additional cost. If it falls off after one week, we are not responsible for free repairs.
Hair Services: If hair color fades significantly within 48 hours, we will offer a touch-up at no additional cost. Issues arising after one week will not be considered our responsibility.

Basis of Sale

The description of the services and any goods in our advertisements does not constitute a contractual offer to sell those services or goods. We reserve the right to reject any order, though we will try to inform you of the reason without delay.

A contract will only be formed once we send an email confirming that your order has been accepted or, if earlier, upon delivery of the services. Any quotations or estimates provided are valid for one day unless we withdraw them earlier.

No variations to the contract regarding the description of the services, fees, or otherwise can be made unless both the Customer and the Supplier agree to the variation in writing.

These Terms and Conditions apply only to contracts entered into by you as a Consumer and for contracts made at the Supplier’s business premises. If the contract does not fit this description, please inform us so we can provide you with a more appropriate contract that may offer you additional rights, such as cancellation rights under consumer protection law.

Fees and Payment

The fees for services, prices of goods (if not included in the fees), and any additional charges will be as set out in our current price list at the time of your order or as agreed in writing.
Note: Lorellin Ltd is not VAT registered, so VAT is not applicable to our charges.
Payment for services must be completed at the salon during your visit. When booking an appointment, a non-refundable deposit ranging from £5 to £30 is required to secure your slot. This deposit will be deducted from your final payment at the time of your appointment.

Appointment Policies

Deposits: A non-refundable deposit between £5 and £30 is required when booking an appointment. This deposit will be deducted from the final price of your services.
Late Arrivals: If you are more than 20 minutes late for your appointment, it will be automatically canceled.
No-Show Policy: If you fail to show up for three or more appointments without prior cancellation, you will no longer be allowed to book future appointments with us.

Delivery

We will deliver the services, including any goods, to the delivery location within the agreed period or within a reasonable time if no period is agreed. If we fail to deliver the services on time, you may request a reduction in fees, up to the full amount paid.

If the goods are delivered late, you may treat the contract as ended and request a full refund. If you do not end the contract but choose to cancel or reject the goods, we will refund all payments and arrange for the return of the goods at our expense.

If we suffer a shortage of stock or other genuine and fair reasons, we may deliver the goods in installments. We will inform you if this occurs, and you will not be liable for extra charges.

The goods become your responsibility upon delivery. We recommend you examine the goods before accepting them.

Risk and Title

Risk of damage to or loss of goods passes to you upon delivery. You do not own the goods until we receive full payment. If payment is overdue, we reserve the right to cancel any delivery and reclaim the goods.

Withdrawal and Cancellation

You may withdraw your order before the contract is made without incurring any liability. You may cancel the contract for any goods not made to your special requirements within one calendar day of entering the contract. If you cancel, you must return the goods in undamaged condition at your own expense. We will refund the price paid for those goods and services, excluding any delivery charges.

This right does not affect your statutory rights concerning defective goods or services.

Conformity

We are legally obligated to supply goods that conform to the contract. The goods must be of satisfactory quality, fit for the purpose, and match their description. It is not a failure to conform if the issue originates from your materials.

We will supply the services with reasonable skill and care. If any statements or writings made by us or on our behalf influenced your decision to enter the contract, they form part of the contract unless explicitly qualified or agreed otherwise.

Duration, Termination, and Suspension

The contract continues until the services are fully performed. Either party may terminate or suspend the contract by written notice if the other party commits a serious breach that cannot be fixed or is not fixed within 30 days of notice or is subject to bankruptcy or liquidation.

Upon termination, any remaining rights and liabilities will not be affected.

Privacy

We respect your privacy and comply with the General Data Protection Regulation (GDPR). These Terms and Conditions should be read alongside our Privacy Policy and Cookies Policy. As a Data Controller, we will only process your personal data for the purposes identified at the time of collection, respecting your rights and ensuring data security.

For any data privacy inquiries or complaints, please email bilston@lorellin.uk/oldsite.

Successors and Our Sub-contractors

Both parties may transfer the benefits of this contract to another party. We remain liable for the acts of any sub-contractors we employ to perform our duties.

Circumstances Beyond the Control of Either Party

If a party is unable to fulfill its obligations due to circumstances beyond its control, it will notify the other party as soon as reasonably practicable. Obligations will be suspended as far as reasonable, and the party will not be liable for failure to meet those obligations.

Excluding Liability

We do not exclude liability for fraud, death, personal injury caused by negligence, or any breach of our legal obligations. However, we are not liable for losses not reasonably foreseeable at the time of the contract or for business-related losses, as we assume you are not purchasing services or goods primarily for business purposes.

*By placing an order or booking an appointment with us, you confirm that you have read, understood, and agree to these Terms and Conditions.

Intellectual Property

Lorellin® is a registered trademark. The use of the “Lorellin” name, without express written consent, is strictly prohibited. This trademark applies solely to the name Lorellin®. Unauthorized use or infringement of this trademark may result in legal action.